Financial Access Inclusion and Resources (FAIR) Case Manager

Advocacy Center of Louisiana
New Orleans, LA


The Advocacy Center‘s mission is to protect, empower, and advocate for the human and legal rights of people with disabilities and seniors living in Louisiana, in order that they may live an integrated life in the community, free from abuse, neglect, and exploitation.

The FAIR Case Manager should be passionate about protecting, empowering, and advocating for the human and legal rights of formerly incarcerated people with disabilities. The FAIR Case Manager will work closely with Advocacy Center staff and community partners to provide financial coaching and facilitate connections to community services to formerly incarcerated people with disabilities.

Job Responsibilities

  • Providefinancial coaching to approximately 60 new intakes per year, depending on institutional capacity
  • Provide general information to FAIR participants about how work may impact public benefits
  • Screen eligibility for public cash and health benefits and assist in applications for public benefits
  • Facilitate and coordinate services with relevant entities
  • Build and maintain relationships with partnering agencies and contacts at community and state agencies
  • Assist participants in resolving or managing benefits issues, including denials, terminations and overpayments
  • Screen and refer participants to employment or vocational service agencies
  • Facilitate referrals to protection and advocacy services
  • Facilitate referrals to the Work Incentives Planning and Assistance program
  • Provide benefits planning to recipients of public benefits
  • Attend monthly meetings with FAIR staff
  • Attending weekly meetings, (in New Orleans office, with remote staff participating via Google Hangouts) with all Community Advocacy staff
  • Participate in quarterly meetings with FAIR Steering Committee members
  • Adhere to all AC policies and procedures as delineated in the AC Policies and Procedures Manuals
  • Fulfills other duties in a timely manner, as assigned

Job Requirements

  • Exceptional interviewing and partnering skills, as well as disability and cultural sensibility
  • The ability to undergo and achieve financial coach training
  • Excellent organizational, analytical, and systems management abilities; attention to detail; ability to handle multiple priorities; and ability to facilitate communication among staff across programs
  • Excellent verbal and written communication skills
  • Basic math skills, analytical thinking, and problem-solving abilities
  • Ability to interpret federal, state, and local laws, regulations and policies, with assistance from legal staff
  • Computer proficiency; specifically, the applicant must be proficient in use of Gmail/Google calendar, Word Processing, Excel, and PowerPoint, and must learn to use the agency’s timekeeping, phone/voicemail and data management software, (NetSuite, 8×8, DAD)
  • Ability to travel throughout the state of Louisiana. The applicant must have a dependable automobile, valid driver’s license, and current liability insurance

Preferred Qualifications

  • Bachelor’s degree in Sociology, Social Work, or a human services-related field;
  • Having been personally impacted by incarceration;
  • Experience working with individuals involved in the criminal justice system, with special consideration given to those who have been personally impacted by incarceration;
  • Experience in case management;
  • Experience in financial coaching;
  • Experience working with people with disabilities;
  • Bilingual

Salary Range

The salary may range from $38,000 – $40,500 depending on education and experience.

The expected start date for this position is mid-April.

To apply for this position

Interested candidates should submit a cover letter, resume, and list of references in Microsoft Word or PDF format.

Advocacy Center is an Equal Opportunity Employer.

Learn More>>>

Job Type: Full-time

Salary: $38,000.00 to $40,500.00 /year


  • interviewing/partnering skills: 2 years (Preferred)
  • financial coach: 1 year (Preferred)


  • Driver’s License (Required)

This job will require you to pass a background check:

  • Yes

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